FAQ
Frequently Asked Questions
- Visit Our Website: Head to our official website.
- Go to the ‘Services/Products’ Page: Depending on how your services are categorized, you’ll find them listed just like products in an online store.
- Select the Service You Need: Browse through the available services, such as Pool Opening, Pool Winterization, Pool Maintenace, Spa Maintenance, Spa Drain Clean And Refill, Water Chemistry Service Visit, Filter Cartridge Replacements, or Sand Filter Clean Outs.
- Choose Service Options: Some services may offer different options or add-ons. Select the ones that apply to your needs.
- Add to Cart: Once you’ve selected the desired service, click “Add to Cart.”
- Review Your Cart: Go to your cart to review your selected services. You can adjust quantities or remove items if needed.
- Proceed to Checkout: Click on “Proceed to Checkout” to enter your billing details, service address, and any additional information.
- Select Date and Time: During checkout, you may have the option to select a preferred date and time for the service. If this option is available, choose your preferred slot.
- Complete Payment: Enter your payment information and complete the transaction.
- Receive Confirmation: After payment, you will receive an order confirmation email. Our team will then contact you to finalize the service appointment.
If you encounter any issues, our support team is available to assist you.
Booking online allows you to access special discounts, reduces the need for phone calls, and lets you schedule services at your convenience. It’s a quick and easy way to ensure your pool and spa get the care they need.
If you have a question about your service with Pool Angels, here’s what you can do:
Check the FAQ Section: First, visit our website’s FAQ section. We’ve compiled answers to common questions that might address your concern.
Contact Customer Support:
- Phone: You can call our customer service team at the number provided on our website for immediate assistance.
- Email: Send us an email through the contact form on our website or directly to our customer support email address.
We recommend booking your service at least one week in advance to ensure availability. However, if you need urgent assistance, please contact us directly, and we’ll do our best to accommodate you.
Yes, you can reschedule or cancel your appointment. To do so, log into your account on our website, go to your service order, and follow the prompts to reschedule or cancel. If you need help, our customer service team is available to assist you.
Yes, we offer emergency pool and hot tub services. For urgent needs outside of regular business hours, please call our emergency hotline, and we’ll send a technician as soon as possible.
We accept all major credit cards, PayPal, and bank transfers through our WooCommerce checkout system. If you prefer to pay in cash or by check, please contact our office to make arrangements.
Yes, all of our services come with a satisfaction guarantee. If you’re not happy with the work performed, please contact us immediately, and we’ll make it right.